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DentLetText
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Frequently Asked Questions?

Here you can find a broad selection of questions from our customers, if your question is not in between please get in touch right away
  • Orders

    Here you will find all about orders.
    • How to cancel an order?

      If an order is confirmed (by email), you will have to navigate to the my account support section. Here you are are able to use the ask a question button, which will inform us to take action and cancel your order.
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    • About VAT and Customs?

      Dentlet has made it very easy for you to choose from which country you are purchasing, if you are VAT registered and in what currency you want to purchase. The whole site automatically change to suit your needs.
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    • How to see “Status” on my order?

      Account → My Orders to see ongoing and former orders.
      more...
    • How to change your delivery address?

      Account → Account Dashboard where you can always change delivery and billing address.
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    • How do I order?

      Simply browse Dentlet for the specific products and sellers you need and add it to your Cart.
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    • Is Dentlet safe?

      Safety is one of Dentlet’s highest priorities. Dentlet do offer you a "100% Money Back Guarantee" in case you receive the wrong product, a broken item or anything else is not as could be expected. All Transactions are handled by our wellknow business partner PayPal.
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  • Return

    Here you can learn about returns. How to return, what can be returned and what are the options etc..
    • What is Dentlet's Return Policy?

      Each sellers pick one of the standard return policies: "Extended", "Flexible" or "Strict". In this way, you will get both an easy overview and more importantly a clear understanding of what to expect in a return situation. At all times Dentlet will be available to guide and help you out during a return request.
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    • How does it work?

      We do have a simple return policy. If you want to start a return, please go to "My Account" / "Orders" and then click return on the specific order you want to create a return on.
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  • Shipping

    Learn about shipping, what are your options, how do you select and use the options available.
    • What are my Shipping options?

      Dentlet offers 3 options of delivery. Standard, Business and Express delivery. Unfortunately we can’t ensure all 3 options at every delivery because of both geographically reasons and the vendors choose which shipping method they are capable to offer. “Standard” represents a reasonable delivery time and usually happens by truck or ship. “Business” represents a quick delivery at a fair price to ensure customers get great value out of their shipping experience which will send either by truck, ship or airmail. “Express” represents the fastest possible delivery time, usually by airmail. Again we can’t ensure a common delivery time for Express because it depends where it is send from and if the vendor has the opportunity. It will be stated under the product and vendor information if it is possible.
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    • What does “shipped in” means?

      Shipped in is our term for how long it takes for the manufacturer to prepare the product for delivery.
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    • What does “estimated delivery” means?

      Estimated delivery is the time for the prepared package to be send from the manufacturer directly to your doorstep.
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    • How to track an order?

      As soon as your product leaves the sellers address, then it is possible to track the shipment via a Track & Trace number.
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    • Are products in stock?

      We at Dentlet do not have any products in stock. We provide you with contact directly to the approved manufacturer, which usually have their own products on stock. Otherwise it will be stated on the product's description page.
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    • When are my products shipped?

      When ordering a product you can see “shipped in” and a number of days, which means how many days it takes for the manufacturer to prepare it and then shipping it.
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    • My shipping options as a vendor?

      As a vendor on Dentlet we offer 3 options of shipping to you, Standard, Business and Express delivery. “Standard” represents a reasonable delivery time and usually happens by truck or ship. “Business” represents a quick delivery at a fair price to ensure customers get great value out of their shipping experience which will send either by truck, ship or airmail. “Express” represents the fastest possible delivery time, usually by airmail. We can’t ensure a common delivery time for Express because it depends on where you want to send it.
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  • Website usage

    Here you find information on our site. This section cover tips and tricks to get going best possible.
    • How to Create an account?

      Simply press “Sign-up” on the front page and enter your details.
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    • What is in your newsletter?

      Our Newsletter consist of a mix of news from the Dental industry, News from inside Dentlet and new initiatives on Dentlet.
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    • What is the Ambassador Network?

      The Ambassador Network is designed to help or guide you to do the best purchases. Dentlet's ambassadors are highly skilled and experienced dentists with expert knowledge on clinical practising and running a reliable and sound business. Ambassadors provide valuable insights to you, both concerning daily routines, research and reviews of products.
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    • What are your purpose Dentlet?

      Our vision is to become the leading one-stop shop for Dental practitioners in Europe. We are establishing the broadest selection and offering the best prices and everything is 100% dental, all for your convenience .
      more...

Learn more about using Dentlet

Here you can find a broad selection of videos to learn more and more about dentlet and how to use the services provided by it.
Dentlet concept video
Create account
Support
My Orders
Account Information
Your Cart
Ambassadors
How to quick and easy send a Remake to Dental Laboratory
Quick order of prosthodontics
Print Shipping label & Workslip
Order Prosthodontics online

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